Return Policy
If you're looking to return your order for whatever reason, we're here to help! You may return your product(s) for store credit or a refund to the original payment method.
We accept merchandise for return as long as it:
- Is within 14 calendar days of receiving your order.
- Is in the same new condition in which you received it (unused, unwashed, undamaged) with no visible signs of use.
Please note:
- Discounted items are considered final sale and cannot be returned.
- Refunds and store credits only include the cost of the product(s) and do not include the original shipping cost.
- Gifted items may only be returned for store credit.
- If an item is received in poor condition, not due to our error, a refund will not be issued.
- If 14 days have gone by since you received your item(s), unfortunately we cannot offer you a refund or store credit.
To initiate a return, please complete the following steps*:
- Send us an e-mail at hello@satinproject.com
- A return shipping label will be provided free of cost via e-mail. Print out the return shipping label and affix it to your package.
- Include the packing slip in the package. If you no longer have the packing slip, please include the following information: Order number, First and last name of person who placed the order, and full billing address including zip code.
- Please seal the package securely.
- Please retain the tracking number for your records.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will provide a status on your refund at that time.
- You should receive your refund to the original payment method within 7-14 business days.
Late or missing refunds
If you haven’t received a refund within 14 business days, first check your bank account again.
If you haven’t received a refund within 14 business days, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@satinproject.com.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@satinproject.com.
*If the credit/debit card you used for your initial purchase is no longer active, please advise your bank of the impending refund as they should be able to assist.
**Refunds and store credits will not be issued without first contacting us to initiate a return.